Refund policy

Cancellation Policy

•  Once an order is placed it cannot be cancelled.

Exchange Policy  

We offer a 3-day exchange window from the date of delivery. 

To be eligible:

•  The product must be unused, unwashed, with all tags intact and in its  original packaging. 

•  Exchange is only accepted for size-related issues or if you’ve received a  damaged or incorrect item. 

•  Exchange is not applicable on sale items or customized/personalized products. 

To initiate an exchange:  

•  Write to us at info@mivarabykhyati.com within 3 days of receiving your order. 

•  If approved, we’ll arrange for a reverse pickup. In some locations, if reverse  pickup is unavailable, the customer may need to ship the item back at their own cost and risk. 

•  A return pickup will be arranged at an additional fee of ₹100.

•  Items sent without prior approval will not be accepted. 

Damaged, Incorrect, or Missing Items  

Please inspect your order within 48 hours of delivery. 

If the item is damaged, incorrect, or something is missing, contact us immediately at info@mivarabykhyati.com. We’ll resolve it at the earliest. 

Please note:  

•  Misprints or slight color differences from website images are not considered defects. 

•  The final decision regarding replacements or disputes rests solely with the  company. 

Returns & Refunds  

We hope you will love everything you order from us, but if something isn’t quite right, we offer  returns for store credit only. 

• Return requests must be raised within 3 days of delivery. 

• Items must be returned in their original condition — unworn, unwashed,  with tags, and in original packaging. 

• A return pickup within India will be arranged at an additional cost of ₹100.

•⁠ ⁠Once your return is received, inspected, and approved, a voucher (digital gift card) will be issued via email, valid for 12 months from the date of issue.

•⁠ ⁠The voucher amount will be equal to your order value minus the ₹100 return fee.

• Orders once placed—but not yet dispatched or delivered—are also not eligible for monetary refunds. Only Voucher may be offered, if approved.

Refunds (if applicable):  

•  Are processed only in case of order fulfillment errors (i.e. incorrect or  missing items). 

•  Will be credited to the original mode of payment (for prepaid orders). 

•  For COD orders, refunds (if approved) will be processed to the customer’s  bank account. 

•  Are only initiated after the returned item is received and approved.

•  Refund will be initiated and credit to customers account within 7 days of returned item being received and approved.

Important Notes  

•  Please do not accept parcels that appear tampered. 

•  Sale items are not eligible for return, refund, or exchange—unless  defective. 

◦  One return/exchange request per order is allowed. 

•  The company reserves the right to make the final decision in any return or  exchange matter. 

•  Products once exchanged or returned cannot be processed again.

By placing an order, you agree to the above terms.  

We appreciate your understanding and support while we craft each Mivara piece with care.